As a Senior Duty Manager at Moco Museum Amsterdam, you are responsible for overseeing and coordinating all floor activities, including assisting visitors and providing guidance, mentorship, and support to Junior Duty Managers and the Floor Crew. It is your responsibility to oversee and coordinate all floor activities, including assisting visitors and providing guidance, mentorship, and support to Junior Duty Managers and the Floor crew. You play a key role in the efficient and effective operation of the museum, taking a proactive lead in maintaining smooth daily operations.

A core responsibility of this role is the active management and optimization of visitor flow and the overall visitor journey, ensuring a seamless, engaging, and well paced experience from entry to exit. This includes anticipating peak times, managing capacity, resolving bottlenecks, and continuously improving the way visitors move through and experience the museum.

This position supervises the museum’s day-to-day activities, ensuring the highest standards of visitor experience, crew management, and facility maintenance. You will work closely with multiple departments to align operational needs, streamline communication, and strengthen the overall functionality and readiness of the museum.

VISITOR EXPERIENCE 

• Ensure a high level of customer service and visitor satisfaction throughout the entire visitor journey, from entry to exit, including ticketing, information desks, and visitor services.

• Actively monitor, manage, and optimise visitor flow and capacity, anticipating peak periods and preventing congestion.

• Address visitor concerns and operational issues promptly to maintain a positive and safe museum experience.

• Ensure accessibility and inclusivity standards are respected in line with Dutch regulations.

TEAM LEADERSHIP & STAFF MANAGEMENT

• Provide leadership, coaching, training, and day-to-day support to Museum Hosts and Junior Duty Managers.

• Foster a positive, respectful, and inclusive working environment in line with Dutch labour law and company values.

• Deliver daily operational briefings, allocating duties and responsibilities to ensure smooth floor operations.

• Conduct regular performance evaluations, provide constructive feedback, and address performance issues in cooperation Operations Manager and HR.

• Support employee wellbeing, engagement, and compliance with HR policies, in collaboration with the Head of HR.

• Prepare and lead weekly Duty Manager meetings and monthly Duty Manager alignment meetings.

OPERATIONS & COMPLIANCE

• Coordinate daily museum operations, including opening and closing procedures.

• Oversee the operational planning and on-site execution of events, including crowd management, staffing, safety, and visitor experience.

• Ensure compliance with Dutch health and safety legislation (Arbowet), fire safety regulations, and internal emergency procedures for both regular operations and events.

• Monitor indoor and outdoor cleanliness standards, coordinate follow-ups, and report on facility conditions.

• Act as the point of escalation for operational incidents, emergencies, or visitor- and event-related issues.

PLANNING AND BACK OF HOUSE

• Prepare and update monthly staff schedules in compliance with Dutch working time regulations (Arbeidstijdenwet), including event staffing.

• Manage company clothing selection, ordering, and distribution.

• Coordinate with the Operations Manager and the Finance department regarding budgets, bonuses, expenses, and event-related costs.

• Collaborate with Marketing, Sales, and Events teams on promotions, discounts, partnerships, and visitor offers.

• Develop, update, and maintain operational and event related procedures, manuals, and guidelines.

• At least 5–7 years of experience in a comparable people-management role, ideally within a tourist attraction or hospitality venue, demonstrating a steady progression of responsibility. Within those years, at least 3 years in a supervisory or management position, with proven experience leading teams, managing schedules, and coordinating with multiple departments to ensure smooth, high-quality operations.

• Strong leadership skills with a focus on building and motivating teams

• Fluency in English is required, other languages will be a plus

• Strong organizational and project management skills, with an ability to prioritize tasks and meet deadlines

• Excellent communication and interpersonal skills, with a collaborative approach to problem-solving

• Flexible schedule, including availability on weekends and holidays

• Degree-level education

Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

• Competitive salary

• A high energy work environment that will keep you on your toes and inspire you to think outside the box.

• A fun social calendar of internal team events

• Exclusive discount on merchandize and admission to enjoy our art with your loved ones

• Opportunity to develop yourself and to execute your ideas;

• Lots of fun parties!

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?

If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.