• Driving sales through attentive upselling is at the heart of your role, helping customers discover and take home products they will be inspired by.

• Handle sales and transactions with care and efficiency, including memberships and gift wrapping, while ensuring every interaction feels smooth and positive.

• You will motivate and coach team members to deliver exceptional customer service and achieve giftshop goals.

• You will proactively and confidently approach visitors in a friendly and welcoming way, guiding them to products that match their interests and needs.

• Maintain a professional and inviting atmosphere on the sales floor, ensuring it is visually appealing and organized at all times. 

•  Respond to visitors’ questions with confidence and enthusiasm, sharing your knowledge of the Museum and our range of products.

• Assist with inventory management tasks, such as regular stock counts and identifying product shortages. 

• Adhere to cash handling procedures and reconcile register balances at the beginning and end of shifts. 

• Follow scheduling and zoning guidelines to optimize giftshop operations and customer service.

• Previous experience in mainstream and trendy retail brands is seen as an advantage.

• Genuine enthusiasm and a winning attitude toward sales. Experience can grow, but the right mindset makes all the difference

• Friendly, approachable and confident, with excellent communication and interpersonal skills that make visitors feel welcome. You love to see them smile and leave the shop feeling happy.

• Motivated to help visitors find the perfect gift or keepsake, creating a positive and engaging shopping experience.

• Able to thrive in a busy, fast-paced environment and adapt easily to changing priorities.

• Flexible availability, including weekends, bank holidays and peak museum seasons.

Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong. 

In addition, we provide the following benefits: 

• Competitive salary, with additional bonuses when sales targets are achieved.

• The chance to be part of a fun, global team dedicated to promoting modern art.

• A high-energy work environment that will keep you on your toes and inspire you to think outside the box.

• Access to exclusive events, exhibitions, cultural activities, so you can deepen your love for art and culture

• Fun team activities and social events, including work parties, to celebrate successes and enjoy time together.

•  Exclusive discount on merchandise and admission to share our art and inspiration with your loved ones.

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you? 

If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.