As Gift Shop Manager, you will be responsible for the overall success of our retail operations. You will leverage your communication, strategic, and people skills to foster a positive and collaborative work environment while implementing strategies to achieve sales targets and enhance the visitor experience.

• Establish clear communication channels to ensure alignment with store staff and management team.

• Work side-by-side with crew members on the sales floor, modeling best practices in customer engagement. 

• Foster open dialogue and collaboration to encourage idea-sharing and problem-solving.

• Act as a liaison between store staff and upper management to convey feedback, concerns, and suggestions.

• Develop and implement strategic plans to drive sales growth and achieve financial targets.

• Analyze market trends and customer feedback to identify opportunities for product assortment and merchandising strategies.

• Collaborate with line management to develop long-term business strategies and initiatives.

• Recruit, train, and develop a high-performing team Sales Assistants.

• Provide ongoing coaching and feedback to support the professional growth and development of team members.

• Foster a positive and inclusive work environment where crew feel valued, empowered, and motivated to excel.

• Oversee day-to-day store operations, including inventory management, staffing, and customer service.

• Ensure compliance with company policies, procedures, and safety standards.

• Implement effective systems and processes to streamline workflows and optimize efficiency.

• Monitor key performance indicators and take corrective action as needed to achieve sales and operational targets.

• Act as a brand ambassador for the Moco Museum, fostering strong relationships with customers, vendors, and the local community.

• Participate in museum events, exhibitions, and promotional activities to promote the store and enhance the museum experience.

• Previous experience in retail and sales management is preferred.

• Strong leadership skills with a focus on building and motivating teams.

• Excellent communication and interpersonal skills, with the ability to engage and inspire others.

• Strategic mindset with the ability to develop and execute business plans.

• Strong problem-solving abilities and attention to detail.

• Flexible schedule, including weekends and holidays.

• Passion for fashion, culture, art and delivering exceptional customer experiences.

Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

• Competitive salary

• A high-energy work environment that will keep you on your toes and inspire you to think outside the box.

• A fun social calendar of internal team events

• Exclusive discount on merchandise and admission to share our art and inspiration with your loved ones

• Employee benefit package 

Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?

If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.