Duty Manager

Fixed-term (UK and Ireland), Full-time · Museum London

IN ART WE TRUST

Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people.

We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages, and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

THIS IS YOU

As a Duty Manager it is your duty to supervise all floor activities including assisting visitors and supporting the Junior Duty Managers and Floor Crew. The Duty Manager plays a key role in the efficient and effective operation of Moco's museum in London. This position oversees the day-to-day activities of the museum, ensuring the highest standards of visitor experience, crew management, and facility maintenance. The Duty Manager collaborates closely with various departments to coordinate operations and enhance the overall functionality of the museum.

KEY RESPONSIBILITIES

Visitor Experience:

Ensure a high level of customer service and visitor satisfaction by supervising operations, including ticketing, information desks, and visitor services.
Monitor visitor flow and address any issues or concerns to enhance the visitor experience.

Museum Host Management:

Provide leadership, guidance and training to help maintain a positive work environment and uphold service standards.
Deliver the daily operation brief to allocate duties and responsibilities to the floor crew to ensure smooth operation and adherence to museum policies and procedures.
Execute the annual performance appraisals of Museum Hosts.
Conduct regular performance evaluations of the Hosts, provide constructive feedback and address any performance issues in collaboration with London's upper management.
Establish the agenda of the weekly DM meetings and the monthly DM alignment meetings.
In alignment with the Head of HR, promote a positive working environment, enhance employee satisfaction and enforce HR policies.

Operations Coordination:

Coordinate daily operations, including opening and closing procedures.
Liaise with other museum departments, such as Exhibitions, Marketing and Facilities to ensure seamless coordination of activities and events.
Implement and enforce health and safety protocols to ensure a safe environment for visitors and staff.
Monitors the premises indoor and outdoor cleaning, ensures follow-up and reports on cleanliness.

Back-office duties:

Update the monthly schedule to ensure optimal operation of the museum.
Company clothing selection, order and distribution.
Collaborate with the Marketing and Sales Departments to coordinate partnerships, promotions, sales and discounts.
Coordinate with Finance Department for updates on budget, bonus and expenses
Elaboration and updates of procedures and processes required to operate Moco Museum, i.e.crew manual, lost & found manual, etc.

REQUIREMENTS

At least 4 years of experience in a comparable people management role, ideally within a tourist attraction or hospitality venue. Within those years, at least 2 years in a supervisory/management role (i.e leading teams, managing schedules, coordinating with other departments).
Strong leadership skills with a focus on building and motivating teams
Fluency in English is required, other languages will be a plus
Strong organizational and project management skills, with an ability to prioritize tasks and meet deadlines
Excellent communication and interpersonal skills, with a collaborative approach to problem-solving
Flexible schedule, including availability on weekends and holidays
Degree-level education

WHAT MOCO OFFERS

Beneath our brand’s surface, Moco Museum is a united, vibrant and art loving family. We believe that every member of our team brings in their own valuable ideas, experience and skills, building upon our core values: inclusivity, positivity and involvement. Together, we believe that all our aspirations can be achieved. Whether it is celebrating successes or facing challenges, we approach them as a team, always aiming to give our best and maintain a commitment to continuous learning. Through our Friday drinks and multiple fun, team-building activities, Moco Museum continues to create a cooperative environment.

In addition, we provide the following benefits:

Competitive salary
A high energy work environment that will keep you on your toes and inspire you to think outside the box.
A fun social calendar of internal team events
Exclusive discount on merchandize and admission to enjoy our art with your loved ones
Opportunity to develop yourself and to execute your ideas;
Lots of fun parties!

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About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.

Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco.

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We are looking forward to hearing from you!

Thank you for your interest in Moco! Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to amsjobs@mocomuseum.com