Duty Manager BCN

Permanent employee, Full-time · Museum Barcelona

IN ART WE TRUST

Moco Museum, short for Modern & Contemporary Museum, is dedicated to making art accessible to all. Founded in 2016 by Kim and Lionel Logchies, the independent museum features a diverse collection of modern, contemporary, and digital art. With locations in Amsterdam (2016), Barcelona (2021), and London (2024), Moco exhibits iconic works by celebrated artists and emerging talents. The museum’s collection includes works by Keith Haring, Andy Warhol, Banksy, KAWS, Jean-Michel Basquiat, Damien Hirst, Yayoi Kusama and Studio Irma. With over 5 million visitors, including figures such as Barack Obama, Steven Spielberg, Venus Williams, Adele, Tim Cook, and Dua Lipa, Moco continues to engage visitors with its thought-provoking exhibitions.

THIS IS YOU

As a Duty Manager it is your duty to supervise all floor activities including assisting visitors and monitoring Junior Duty Managers and floor crew. The Duty Manager plays a key role in the efficient and effective operation of Moco Museum. This position oversees the day-to-day activities of the museum, ensuring the highest standards of visitor experience, crew management, and facility maintenance. The Duty Manager collaborates closely with various departments to coordinate operations and enhance the overall functionality of the museum.

KEY RESPONSIBILITIES

Visitor Experience

Ensure a high level of customer service and visitor satisfaction by supervising operations, including ticketing, information desks, and visitor services.
Monitor visitor flow and address any issues or concerns to enhance the visitor experience.

Museum Hosts Management

Provide leadership, guidance and training to help maintain a positive work environment and uphold service standards.
Deliver the daily operation brief to allocate duties and responsibilities to the Museum Hosts to ensure smooth operation and adherence to museum policies and procedures.
Execute the annual performance appraisals of Museum Hosts
Conduct regular performance evaluations of the Hosts, provide constructive feedback and address any performance issues in collaboration with the General Manager.
Attend the weekly DM meetings
Establish monthly meetings with HR for organisational effectiveness, promote a positive work environment, enhance employee satisfaction and enforce HR policies.

Operations Coordination

Coordinate daily operations, including opening and closing procedures
Liaise with other museum departments, such as exhibitions, marketing and facilities to ensure seamless coordination of activities and events.
Implement and enforce health and safety protocols to ensure a safe environment for visitors and staff.
Monitors the premises indoor and outdoor cleaning, ensures follow-up and reports on cleanliness.

Back-Office Duties

Monthly schedule update to ensure optimal operation of the museum
Company clothing selection, order and distribution
Weekly meeting with Marketing and Sales to coordinate partnerships, promotions, sales and discounts,
Elaboration and updates of procedures and processes required to operate Moco Museum, i.e. crew manual, lost & found manual, etc.

REQUIREMENTS

At least 4 years of experience in operations, process management, service management, or a related role, ideally within a startup or early-stage business
Strong leadership skills with a focus on building and motivating teams
Spanish and English is required, other languages will be a plus.
Strong organizational and project management skills, with an ability to prioritize tasks and meet deadlines
Excellent communication and interpersonal skills, with a collaborative approach to problem-solving
Flexible schedule, including availability on weekends and holidays
Knowledge of art and design is a plus but not a must
Degree-level education

WHAT MOCO OFFERS

Competitive salary
A high-energy work environment that will keep you on your toes and inspire you to think outside the box.
A fun social calendar of internal team events
Exclusive discount on merchandise and admission to enjoy our art with your loved ones
Support with personal and professional development
Employee benefit package

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About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.

Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco.

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We are looking forward to hearing from you!

Thank you for your interest in Moco! Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to amsjobs@mocomuseum.com