Duty Manager BCN

Permanent employee, Full-time · Museum Barcelona

IN ART WE TRUST

Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people.
We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

THIS IS YOU

As a Duty Manager it is your duty to supervise all floor activities including assisting visitors and monitoring Junior Duty Managers and floor crew. The Duty Manager plays a key role in the efficient and effective operation of Moco Museum. This position oversees the day-to-day activities of the museum, ensuring the highest standards of visitor experience, crew management, and facility maintenance. The Duty Manager collaborates closely with various departments to coordinate operations and enhance the overall functionality of the museum.

KEY RESPONSIBILITIES

Visitor Experience

Ensure a high level of customer service and visitor satisfaction by supervising operations, including ticketing, information desks, and visitor services.
Monitor visitor flow and address any issues or concerns to enhance the visitor experience.

Museum Hosts Management

Provide leadership, guidance and training to help maintain a positive work environment and uphold service standards.
Deliver the daily operation brief to allocate duties and responsibilities to the Museum Hosts to ensure smooth operation and adherence to museum policies and procedures.
Execute the annual performance appraisals of Museum Hosts
Conduct regular performance evaluations of the Hosts, provide constructive feedback and address any performance issues in collaboration with the General Manager.
Attend the weekly DM meetings
Establish monthly meetings with HR for organisational effectiveness, promote a positive work environment, enhance employee satisfaction and enforce HR policies.

Operations Coordination

Coordinate daily operations, including opening and closing procedures
Liaise with other museum departments, such as exhibitions, marketing and facilities to ensure seamless coordination of activities and events.
Implement and enforce health and safety protocols to ensure a safe environment for visitors and staff.
Monitors the premises indoor and outdoor cleaning, ensures follow-up and reports on cleanliness.

Back-Office Duties

Monthly schedule update to ensure optimal operation of the museum
Company clothing selection, order and distribution
Weekly meeting with Marketing and Sales to coordinate partnerships, promotions, sales and discounts,
Elaboration and updates of procedures and processes required to operate Moco Museum, i.e. crew manual, lost & found manual, etc.

REQUIREMENTS

At least 4 years of experience in operations, process management, service management, or a related role, ideally within a startup or early-stage business
Strong leadership skills with a focus on building and motivating teams
Spanish and English is required, other languages will be a plus.
Strong organizational and project management skills, with an ability to prioritize tasks and meet deadlines
Excellent communication and interpersonal skills, with a collaborative approach to problem-solving
Flexible schedule, including availability on weekends and holidays
Knowledge of art and design is a plus but not a must
Degree-level education

WHAT MOCO OFFERS

Competitive salary
A high-energy work environment that will keep you on your toes and inspire you to think outside the box.
A fun social calendar of internal team events
Exclusive discount on merchandise and admission to enjoy our art with your loved ones
Support with personal and professional development
Employee benefit package

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About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.

Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco.

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We are looking forward to hearing from you!

Thank you for your interest in Moco! Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to amsjobs@mocomuseum.com