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Junior Duty Manager (Part-Time)

Fixed-term (United Kingdom), Part-time · Museum London
IN ART WE TRUST
From the bustling Museumplein of Amsterdam, the charming Gothic Quarter of Barcelona and the cultural hub of London’s West End - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars. 

Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco.
THIS IS YOU
Join us in a unique opportunity to work at Moco Museum London! As a Junior Duty Manager, it is your duty to supervise all floor activities, ensuring a seamless and engaging experience for visitors while maintaining Moco’s high standards. You will assist visitors, monitor Floor Crew performance, and support the overall operations of the museum.

In this role, you will work closely with Senior Duty Managers (SDM) and Operations Manager, accurately and efficiently completing assigned tasks while also taking an active leadership role in guiding and motivating the Crew. Your attentiveness, problem-solving skills, and ability to foster a positive and high-performing team environment will directly contribute to the museum’s success.
KEY RESPONSIBILITIES
  • Visitor Experience:
  1. Ensure a high level of customer service and visitor satisfaction by monitoring operations, including ticketing, information desks, and visitor services.
  2. Guide visitor flow and address any issues or concerns to enhance the visitor experience.
  3. Oversee the implementation of visitor engagement initiatives and special events to promote interaction with exhibits and programs.
  4. On duty as a trained guided tour when necessary.
  • Staff Management:
  1. Supervise crew members to ensure smooth operation and adherence to museum policies and procedures.
  2. Ensures optimal team allocation to defined positions for efficiency in serving visitors.
  3. Give feedback to the crew and address any performance issues in collaboration with the SDM and/or Operations Manager.
  4. Share input about the crew to help SDM prepare the bi-annual performance appraisals and attend the meetings selected by the SDM to expand experience.
  • Operations Coordination:
  1. Coordinate opening and closing procedures. Coordinate Crew members. Seek advice to SDM when needed and report any issues.
  2. Implement and enforce health and safety protocols to ensure a safe environment for visitors and staff.
  3. Monitors the premises indoor and outdoor cleaning, ensures follow-up and reports on cleanliness.
  4. Collects feedback from the Crew.
  • Emergency Response:
  1. Act as a key point of contact during emergency situations, such as evacuations, medical emergencies, or security incidents.
  2. Implement emergency response procedures and coordinate with relevant authorities to ensure the safety and security of all individuals within the museum premises.
  3. Organize the safety protocol training.
REQUIREMENTS
  1. At least 2 years of experience in operations, process management, service management, or a related role, ideally within a startup or early-stage business
  2. Fluency in English is required
  3. Excellent communication and interpersonal skills, with a collaborative approach to problem-solving
  4. Flexible schedule, including availability on weekends and holidays
  5. Knowledge of art and design is a plus but not a must
  6. Degree-level education (preferably Business Administration)
WHAT MOCO OFFERS
Beneath the surface of our brand, Moco Museum is a united, vibrant and art-loving family. We believe each member of our team brings their own valuable ideas, experience and skills, building on our core values: inclusiveness, positivity and commitment. Together, we believe that all of our ambitions can be achieved. Whether celebrating successes or facing challenges, we approach them as a team and always strive to give our best and continuously learn. Through our Friday drinks and various fun team-building activities, Moco Museum continues to create a collaborative environment.  

In addition, as wellbeing is crucial to our colleagues, we offer the following benefits: 
  • Competitive salary 
  • A high-energy work environment that will keep you on your toes and inspire you to think outside the box.
  • A fun social calendar of internal team events
  • Exclusive discount on merchandise and admission to enjoy our art with your loved ones
  • Support with personal and professional development 
  • Employee benefit package 
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About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars. 

Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco. 
Apply for this job
We are looking forward to hearing from you!
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