Museum Retail Sales Assistant

Temporary, Part-time · Museum Amsterdam

IN ART WE TRUST
Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people.

We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.
THIS IS YOU
As a Retail Sales Assistant at our Museum Store, you'll be at the forefront of providing exceptional customer experiences and showcasing our unique range of products inspired by art and culture. Your passion for art and your friendly demeanor will create a welcoming atmosphere for our visitors, while your attention to detail and organizational skills will ensure our merchandise is presented beautifully.
KEY RESPONSIBILITIES
  • Provide exceptional customer service by greeting and assisting visitors with enthusiasm and expertise.
  • Proactively engage with customers to understand their interests and preferences, offering personalised recommendations.
  • Maintain a professional and inviting atmosphere on the sales floor, ensuring it is visually appealing and organized at all times.
  • Process transactions accurately and efficiently, including sales, memberships, and gift wrapping services.
  • Respond to customer inquiries with detailed knowledge of the museum and its product offerings.
  • Ensure proper presentation and maintenance of merchandise, including restocking and arranging displays.
  • Assist with inventory management tasks, such as regular stock counts and identifying product shortages.
  • Adhere to cash handling procedures and reconcile register balances at the beginning and end of shifts.
  • Follow scheduling and zoning guidelines to optimize store operations and customer service.
  • Collaborate with store management to address inventory and customer service-related issues or concerns.
REQUIREMENTS
  • Previous retail experience preferred, with a passion for art and culture.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • Flexible schedule, including availability on weekends, bank holidays and high seasons.
WHAT MOCO OFFERS
Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

  • Competitive salary and benefits package.
  • The chance to be part of a fun, global team dedicated to promoting modern art.
  • A high-energy work environment that will keep you on your toes and inspire you to think outside the box.
  • Access to exclusive events, exhibitions, cultural activities, so you can deepen your love for art and culture.
  • Exclusive discount on merchandise and admission to share our art and inspiration with your loved ones.
IN YOU WE TRUST
Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?

If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.
About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars. 

Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco. 
We are looking forward to hearing from you!
Thank you for your interest in Moco! Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to amsjobs@mocomuseum.com
Uploading document. Please wait.
Please add all mandatory information with a * to send your application.